In a study of recruiters from companies with more than 50,000 employees, communication skills were cited as the most decisive factor in staffing management positions.

With a few simple words you can either endear yourself to others, hurt, please, insult, attract, repel, compliment, anger – build or destroy relationships. Knowing how to communicate effectively is an instrumental part of developing good social and business skills. Having good communication skills socially positions you favorably with family, friends and anyone you meet.

In business, communication skills are vital for job satisfaction, performance, decision-making and morale. People spend over 75% of every day communicating and trying to convey their thoughts and messages to others. ESP™ will train you in specific communication tools and techniques that will significantly improve how you can effectively transmit your message – verbally, physically, emotionally, compositionally and electronically.

Why? Because what we say and how we say it, how we listen and what we hear can either open or close doors for relationships and opportunities.

• Internal & External Communication
• Verbal & Non-verbal Communication
• The Art of Listening
• The Art of Conversation
• Team Communication & Problem-solving
• Email, Texting & Writing Etiquette
• The Art of Networking
• Communicating with Difficult People
• Motivating & Influencing